Shipping Policy

Orders placed on this website are dispatched from the United Kingdom.

Most orders are shipped using Royal Mail tracked services. Courier services such as FedEx or UPS may be used for express deliveries, heavy products or other orders where postal delivery is not suitable.

Shipping Costs

United Kingdom

• Standard tracked shipping: £4.99
• Orders over £60: Free standard shipping

European Union

• Tracked shipping: £12.99

Rest of the World

• Tracked shipping: £15.99

If your order contains a heavy item, such as a Spellbinders Die Cutting Machine, Glimmer Hot Foil Machine or BetterPress Letterpress System, shipping will be calculated separately based on the parcel weight, size and destination.

Heavy products will normally be shipped securely by courier, such as FedEx or UPS. Please contact us before placing your order so that we can provide a shipping quote.

Express International Shipping

If you require faster international delivery, a FedEx Express service may be available. Estimated delivery is usually 3 to 7 working days after dispatch, depending on the destination and customs clearance.

Please contact us before placing your order so that we can provide an express shipping quote.

Processing Times

We normally prepare and dispatch orders within 2 to 3 working days.

During busy periods, including new releases, promotions and sales, please allow up to 5 working days for your order to be prepared and dispatched.

Processing times are separate from delivery times.

Estimated Delivery Times

UK orders are normally shipped using Royal Mail Tracked 48.

International orders usually arrive within 5 to 15 working days after dispatch. These estimates are not guaranteed, and some orders may take longer due to customs clearance, postal delays, bank holidays, industrial action or other circumstances outside our reasonable control.

All parcels are sent using a tracked service. Tracking information will be provided when your order has been dispatched.

Customs, Import Taxes and Duties

Orders delivered outside the United Kingdom may be subject to import VAT, customs duties, brokerage fees or other local charges imposed by the destination country.

Unless these charges were collected at checkout, the customer is responsible for paying them directly to the relevant authority, postal operator or courier.

Customs charges vary by country. We recommend checking with your local customs authority before placing an order.

All international parcels will include accurate customs documentation showing the actual contents and value of the order. We cannot mark orders as gifts or declare a lower value.

Unpaid Customs Charges and Refused Deliveries

If a parcel is refused, unclaimed or returned because customs duties, import taxes, brokerage fees or other destination charges were not paid, any refund will be processed only after the parcel has been returned to us.

Where legally permitted, we may deduct the original shipping cost, return-to-sender charges and any other direct costs charged to us as a result of the return.

If the returned products show signs of use, damage or handling beyond what is reasonably necessary to inspect them, we may also reduce the refund to reflect any resulting loss in value.

This does not affect any statutory consumer rights that may apply.

Shipping Address

Please check that your delivery address is complete and accurate before placing your order.

We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

If a parcel is returned because the address supplied by the customer was incorrect or incomplete, any refund will be processed only after the parcel has been returned to us.

Where legally permitted, we may deduct the original shipping cost, return-to-sender charges and any other direct costs resulting from the incorrect or incomplete address.

Returned and Unclaimed Parcels

We do not automatically resend parcels that are returned to us because they were refused, unclaimed, incorrectly addressed or could not be delivered.

If you would still like the products, you may need to place a new order and pay the applicable shipping charges.

Refusing delivery or failing to collect a parcel does not by itself complete a valid cancellation. Please contact us in writing if you wish to cancel an order.

Order Cancellations and Changes

Please check your order carefully before completing payment.

If you wish to cancel or change an order before dispatch, please contact us as soon as possible at info@alexsyberiadesigns.co.uk.

If the order has not entered processing or been dispatched, we will do our best to assist. However, changes or cancellations may no longer be possible once processing has started.

We are unable to combine separately placed orders.

If an order has already been dispatched, it may need to be returned in accordance with our Return and Refund Policy.

Nothing in this Shipping Policy affects your statutory right to cancel an eligible online order or any other consumer rights available under applicable law.

Delayed or Missing Orders

If your tracking information has not updated for an extended period or your order has not arrived within a reasonable time, please contact us at info@alexsyberiadesigns.co.uk.

We may ask you to allow additional time where a parcel is delayed by customs, the postal service or the courier. Where appropriate, we will investigate the shipment with the delivery provider.

Contact Us

For questions about shipping or delivery, please contact:

Alex Syberia Designs
Email: info@alexsyberiadesigns.co.uk